"I have had the opportunity to work with Mary Ellen Conway for many, many years. She is an excellent consultant with an outstanding ability to assist clients in interpreting key operational issues related, but not limited to, accreditation, compliance and patient record audits. While not only one of the leading consultants in the industry, Mary Ellen can bring unique value to your business. And what is just as important, is that she is a pleasure to work with. What a great teacher and consultant!"

Louis Feuer, MA, MSW
President
Dynamic Seminars/MEDCOMMENT CENTER




about capital healthcare group, llc

President

Mary Ellen Conway, RN, BSN

Mary Ellen Conway is the President of Capital Healthcare Group, LLC (CHG). Ms. Conway is a nurse with over 25 years of expertise in management throughout the health care continuum from acute care to alternate site and post acute. She is known for her special expertise in home health, hospice and home medical equipment as well as physician practice management.

A graduate of Georgetown University, Ms. Conway has been a faculty member of both Georgetown University and Catholic Universityís Schools of Nursing. She is a nationally recognized health care speaker and author. Her clients range from small, proprietary home health and medical equipment businesses, to large, integrated health care delivery systems. Ms. Conway has been qualified as a legal expert in home health and routinely provides expert testimony for defendants in home health cases. While her consulting practice has her traveling nationwide, Ms. Conway resides in the Washington, DC suburb of Bethesda, Maryland.


Home Health and Hospice

Capital Healthcare Group utilizes talented nurses and therapists who are both formerly and currently employed in homecare and hospice to provide such services as accreditation preparation activities, remote and on-site medical record review, remote coding assistance and educational programs for staff with assistance from experts who have worked in the trenches as well as those who do every day. We keep up with all of the latest changes and requirements to make sure you are on top of all requirements. Our consulting staff includes:

Suzanne Clark, RN, BSN

Suzanne Clark joined Capital Healthcare Group after more than 25 years as a healthcare surveyor with the State of Maryland. Suzanne was a lead surveyor with The Department of Health, reviewing and training new surveyors in home care, hospice, ambulatory surgery, comprehensive rehabilitation, out-patient physical therapy and residential services agencies for compliance with Federal and State regulations. Suzanne's expertise in the regulatory requirements for each of these post-acute programs is unmatched. She has taught programs on OASIS, home care and hospice regulatory compliance and preparation for survey. Suzanne is also very busy with CHG customers applying for a Maryland Residential Service Agency (RSA) license by assisting them in creating all of the necessary policies and procedures needed to obtain their license successfully.


Cara Kraft, RN, BSN

Cara Kraft joined Capital Healthcare Group (CHG) in 2012. Prior to her consulting work, Cara received her BSN from Salve Regina University and worked as an RN in both the acute care and hospice settings in New Hampshire, Florida, California, and North Carolina, due to her husbandís various Marine Corp duty assignments. She was a contributing author for an NCLEX-RN review book and is currently working part-time as a staff instructor at the East Carolina University College of Nursing. She has extensive knowledge of the current hospice regulatory and case management environment from her work as a staff nurse at both large non-profit and small for-profit agencies. Cara conducts both on-site and remote patient record reviews as well as mock surveys for CHG hospice clients.


DME

Our DME Staff include current and former accreditation surveyors as well as billing and compliance experts. Our staff includes:

Mark Kemerer

Mark Kemerer is a service oriented leader with 36 years of healthcare management experience, 24 years of home care experience, 9 years of healthcare consulting experience, and 7 years of sales management experience and 2 years of sales experience. Mark has a very strong involvement in program development, consulting, regulatory compliance, accreditation preparation and risk management. Markís experience includes being a current ACHC surveyor, a current Ohio Respiratory Care Board HME Inspector, and formerly JCAHO surveyor. Mark resides in Ohio.


Susean Nichols

Susean Nichols has been in healthcare for more than 30 year with expertise in acute care, home care, and the sales/delivery of respiratory products and services. She is a trainer, speaker, author, and consultant specializing in healthcare operations, project management, accreditation preparation and regulatory compliance. For more than fifteen years, Susean has developed policies, procedures and training programs for clients seeking both mandatory and elective licenses, certifications, and accreditations. Her guidance and collaboration has resulted in improved operations, successful achievement of accreditation and accomplishments for many of her clients. Susean is also a surveyor with a DME accrediting organization.







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